Shipping Policy

YOUR ORDER PROCESSING TIME

After receiving your order, we will confirm and close the order at 6pm ( CST)every day, then we will process your order within 1 – 3 business days. If you order on the weekend, your order will be processed on the first business day of the following week. In case of sales period, there may be a delay in processing of 3 – 5 business days.

Please note that business days do not include holidays.

DELIVERY TIME

Our standard shipping time is 7-15 business days. However, in some difficult cases due to overloaded orders or weather factors, your order may be delayed for a few more days, please wait.

SHIPPING COSTS

We accept all payments in Dollars. Our standard shipping cost is $6.99 per order.

SHIPPING SERVICE NAME

Customer orders are shipped via USPS or UPS.

ORDER TRACKING

After receiving your order confirmation email, you will receive a second email notifying you that your order has been shipped. This email will contain specific information about the tracking number as well as the estimated delivery date of your order depending on the shipping carrier you selected.

CHANGING OR CANCELLING AN ORDER

We apologize for any inconvenience, but once your order has been confirmed on our website, we are unable to process cancellations or refunds. Unlike some other platforms, we do not provide a cancellation window. We recommend that you review your order carefully before completing it to ensure it matches your preferences and needs.

WRONG ORDER ADDRESS

We regret to inform you that we cannot be held responsible for orders with incorrect addresses entered during the checkout process. However, we are committed to assisting you as best we can. If you notice an incorrect address, please contact us immediately at [email protected]

It is important to note that once your order has been picked, packed or dispatched, we are unable to make any changes. Our customer service team operates during business hours, Monday to Friday.

Please understand that due to the high volume of requests we receive, we may not be able to process your request in a timely manner. We apologize for any inconvenience this may cause and encourage you to double check your shipping details before completing your order to ensure a smooth delivery.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)